I/we understand that you, Frontier Finance Ltd (or any Frontier Finance nominated financier), are asking me/us for personal information about me/us so as to use Veda Advantage credit reporting service to credit check me. I/we understand that:
I/we confirm we authorise Frontier Finance Ltd to communicate with any Finance Company, Bank, Credit Reporting Agencies, Work and Income NZ, Department of Courts, Police Department, Inland Revenue Department, Accident Compensation Corporation (or any successors of those government agencies listed), my Employers and Landlords (past, present and future), Mortgagers and/or their respective representatives including Solicitors and Real Estate Agencies, Financial and Commercial information as Active Finance Ltd may require for the following purposes:
To provide any information Frontier Finance Ltd or its representatives may require in response to any enquiry they may make for the purpose set out above. I/we understand this may include furnishing Frontier Finance Ltd or its representatives with otherwise confidential information including my current address and contact phone number(s). I/we further irrevocably authorise Frontier Finance Ltd to furnish any of the individuals or organisations so described, details of my/our application and any subsequent dealings I/we may have with Frontier Finance Ltd as a result of the application and/or third party loan contract.
COMPLAINTS
If you are not satisfied with the service you have received from us you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone, by email or in writing.
We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited ("FSCL") and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint. If you are not satisfied by our response, you may refer the matter to FSCL by emailing info@fscl.org.nz or calling FSCL on 0800 347257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.